CONTACT
You can contact us via [email protected]
We aim to respond within 72 hours (not including weekends)
Please see below for further information regarding shipping and exchanges.
SHIPPING
Archive ships worldwide! Whether you’re in the UK, Austria, America, China, Australia, Canada or Japan!
All orders are shipped within 3-5 working days and all customers are provided with a tracking code once their order has been shipped.
IMPORTANT
- Please note that it is the customer's responsibility to ensure they enter the correct shipping address
- Once the order is shipped Archive is not responsible for the delivery e.g. if an item is undelivered/goes missing due to an inccorect address
- International customers (outside of the UK) are responsible for import/duty fees where applicable.
- If your order is returned to us due to the customer not accepting the delivery, the customer will be responsible for paying the shipping fee to have the order shipped to them again. The order will not be cancelled & refunded.
UK SHIPPING
Standard Shipping
- UK standard shipping is shipped within 3-5 working days, once shipped, items are delivered within 2-3 working days.
International Shipping
For international orders, we ship via Royal Mail, UPS or DPD in order to get the best price and most efficient shipping option dependant on your delivery country.
Standard Shipping
- The price of shipping is calculated at checkout. The price of shipping will depend on the weight of your order, and the delivery country
- All orders are insured against loss and damage.
- Customers will be liable to pay for any customs/import taxes due upon delivery
- Once your order is shipped you will receive a tracking code and shipping confirmation email or text
REFUNDS
All sales are final.
Archive will only provide cash refunds for the following reason:
1) The item you are sent is faulty and we are unable to replace it due to lack of stock. However you must have notified us via [email protected] within 3 days of receiving your order, quoting your order number and proof of the fault.
EXCHANGES
The exchange process
- Once you submit an exchange request we will respond to your request within 3 working day.
- Once your request has been approved you'll be sent a pre-paid return shipping label.
- Once we receive and check your package, we will ship your replacement within 7 working days.
- Please note the item must be returned in perfect condition or your exchange will be invalid and we will send the item(s) back to you.
Exchange options
- You can exchange your order for any other item (subject to availability) up to the value of your original order.
- If the value is less than your original order you will be issued store credit for the difference.
- If the value is above the cost of your original order, you will be invoiced for the outstanding amount. This will need to be paid before your exchange is shipped to you.
- If you are unable to exhcange your item or would like to wait for a future Archive release, we will issue you with store credit for the value of your order.
In order to return or exchange garms they need to be in perfect condition as received i.e. not washed, no stains etc
Please do not attempt to return any items without first emailing us.
We do not provide cash refunds except for the reason stated above.